Operations

Use this skill when working with Agile and Scrum methodologies - sprint planning, retrospectives, velocity tracking, Kanban boards, story point estimation, backlog grooming, or team workflow optimization. Triggers on any task involving sprint ceremonies, agile metrics, user story writing, capacity planning, or continuous improvement processes.

Use this skill when designing chart of accounts, automating reconciliation, managing AP/AR processes, or streamlining month-end close. Triggers on chart of accounts, bank reconciliation, accounts payable, accounts receivable, month-end close, journal entries, accruals, and any task requiring bookkeeping process design or automation.

Use this skill when building budgets, conducting variance analysis, implementing rolling forecasts, or allocating costs. Triggers on FP&A, budgeting, variance analysis, rolling forecasts, cost allocation, headcount planning, department budgets, and any task requiring financial planning or budget management.

Use this skill when building community programs, moderating forums, creating advocacy programs, or managing feedback loops. Triggers on community management, forum moderation, advocacy programs, community engagement, feedback loops, community metrics, and any task requiring community strategy or operations.

Use this skill when benchmarking compensation, designing equity plans, building leveling frameworks, or structuring total rewards. Triggers on compensation benchmarking, equity grants, stock options, leveling, pay bands, total rewards, salary ranges, and any task requiring compensation strategy or structure design.

Use this skill when drafting NDAs, MSAs, SaaS agreements, licensing terms, or redlining contracts. Triggers on contract drafting, NDA, MSA, SaaS agreement, licensing, redlining, terms of service, data processing agreements, and any task requiring commercial contract creation or review.

Use this skill when building health scores, predicting churn, identifying expansion signals, or running QBRs. Triggers on customer success, health scores, churn prediction, expansion signals, customer QBRs, onboarding playbooks, NRR optimization, and any task requiring customer success strategy or operations.

Use this skill when designing ticket triage systems, managing SLAs, creating macros, or building escalation workflows. Triggers on ticket triage, SLA management, support macros, escalation workflows, support queue, first response time, and any task requiring customer support process design or optimization.

Use this skill when designing engagement surveys, running pulse checks, building retention strategies, or improving culture. Triggers on employee engagement, surveys, pulse checks, retention strategies, culture building, eNPS, team health, and any task requiring engagement measurement or improvement programs.

Use this skill when drafting offer letters, handling terminations, classifying workers, or creating workplace policies. Triggers on offer letters, termination process, contractor vs employee, workplace policies, employment agreements, severance, non-compete, and any task requiring employment law guidance or HR legal compliance.

Use this skill when building financial models, DCF analyses, revenue forecasts, scenario analyses, or cap tables. Triggers on DCF, LBO, revenue forecasting, scenario analysis, cap tables, financial projections, valuation, unit economics, and any task requiring financial model design or analysis.

Use this skill when preparing P&L statements, balance sheets, cash flow reports, board decks, or KPI dashboards. Triggers on financial statements, P&L, balance sheet, cash flow statement, board reporting, KPI dashboards, investor reporting, and any task requiring financial report preparation or presentation.

Use this skill when managing production incidents, designing on-call rotations, writing runbooks, conducting post-mortems, setting up status pages, or running war rooms. Triggers on incident response, incident commander, on-call schedule, pager escalation, runbook authoring, post-incident review, blameless retro, status page updates, war room coordination, severity classification, and any task requiring structured incident lifecycle management.

Use this skill when designing structured interviews, creating rubrics, building coding challenges, or assessing culture fit. Triggers on interview design, rubrics, scoring criteria, coding challenges, behavioral interviews, system design interviews, culture fit assessment, and any task requiring interview process design or evaluation criteria.

Use this skill when managing patents, trademarks, trade secrets, or open-source licensing. Triggers on intellectual property, patents, trademarks, trade secrets, open-source licensing, copyright, IP strategy, license compliance, and any task requiring IP protection or licensing decisions.

Use this skill when designing help center architecture, writing support articles, or optimizing search and self-service. Triggers on knowledge base, help center, support articles, self-service, article templates, search optimization, content taxonomy, and any task requiring help documentation design or management.

Use this skill when designing onboarding programs, creating 30/60/90 plans, setting up buddy systems, or measuring ramp effectiveness. Triggers on onboarding plans, 30/60/90 day plans, buddy programs, knowledge transfer, ramp metrics, new hire experience, and any task requiring employee onboarding design or optimization.

Use this skill when designing OKR systems, writing performance reviews, running calibration sessions, creating PIPs, or building career ladders. Triggers on OKRs, performance reviews, calibration, PIPs, career ladders, leveling frameworks, feedback cycles, and any task requiring performance management system design.

Use this skill when implementing GDPR or CCPA compliance, designing consent management, conducting DPIAs, or managing data processing agreements. Triggers on GDPR, CCPA, data privacy, consent management, DPIA, data subject rights, privacy policy, cookie consent, and any task requiring privacy regulation compliance or data protection design.

Use this skill when planning, executing, or recovering software projects with a focus on risk management, dependency tracking, and stakeholder communication. Triggers on project planning, risk assessment, dependency mapping, status reporting, milestone tracking, stakeholder updates, escalation decisions, timeline estimation, resource allocation, and project recovery. Covers RAID logs, critical path analysis, and communication cadences.

Use this skill when writing job descriptions, building sourcing strategies, designing screening processes, or creating interview frameworks. Triggers on job descriptions, candidate sourcing, screening criteria, interview loops, recruiting pipelines, offer management, and any task requiring talent acquisition process design.

Use this skill when preparing for SOC 2, HIPAA, or PCI-DSS compliance, conducting audits, or implementing security controls. Triggers on SOC 2, HIPAA, PCI-DSS, compliance audit, security controls, risk assessment, control frameworks, and any task requiring regulatory compliance planning or audit preparation.

Use this skill when facilitating remote team collaboration - async-first workflows, documentation-driven decision making, meeting facilitation, and distributed team communication. Triggers on designing async processes, writing RFCs or decision docs, preparing meeting agendas, running standups or retros, establishing communication norms, reducing meeting load, or improving handoff quality across time zones.

Use this skill when preparing pitch decks, negotiating term sheets, conducting due diligence, or managing investor relations. Triggers on fundraising, pitch decks, term sheets, due diligence, investor updates, cap tables, SAFEs, convertible notes, and any task requiring startup funding strategy or execution.

Use this skill when measuring CSAT, NPS, resolution time, deflection rates, or analyzing support trends. Triggers on CSAT, NPS, resolution time, deflection rate, support metrics, trend analysis, support reporting, and any task requiring customer support data analysis or reporting.

Use this skill when planning corporate tax strategy, claiming R&D credits, managing transfer pricing, or ensuring tax compliance. Triggers on corporate tax, R&D tax credits, transfer pricing, tax compliance, sales tax, VAT, international tax, and any task requiring tax planning or compliance strategy.

Use this skill when designing coding challenges, structuring system design interviews, building interview rubrics, calibrating evaluation criteria, or creating hiring loops. Triggers on interview question design, coding assessment creation, system design prompt writing, rubric building, interviewer training, candidate evaluation, and any task requiring structured technical assessment.